Cookies Policy

This Cookies Policy explains how Clear Rock Trust Bank ("we", "our", or "the Bank") uses cookies and similar technologies on our website, mobile applications, and other digital services. By using our services, you consent to the use of cookies as described in this policy, unless you have disabled them in your browser or device settings where applicable.

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website or use an app. They help the site or app remember your preferences, keep you signed in, and understand how you use our services. We may also use similar technologies such as pixel tags, local storage, and session storage.

We use the following types of cookies:

• Strictly necessary: Required for the website and banking services to function (e.g., security, authentication, load balancing). These cannot be disabled if you wish to use our online services.
• Functional: Remember your preferences (e.g., language, region) and improve your experience.
• Performance / analytics: Help us understand how visitors use our site (e.g., pages visited, time on site) so we can improve performance and content. Data is aggregated and anonymized where possible.
• Security: Used to detect and prevent fraud, abuse, and unauthorized access.

Session cookies are deleted when you close your browser. Persistent cookies remain on your device for a set period (e.g., until expiry or until you delete them). The retention period depends on the purpose of the cookie and is kept only as long as necessary.

You can control or delete cookies through your browser or device settings. Most browsers allow you to block or limit cookies; note that blocking strictly necessary cookies may prevent you from using certain features of our website or online banking. For more information, see your browser's help section or the settings on your mobile device.

We may allow trusted third-party service providers to place cookies on our site for analytics, security, or other permitted purposes. Their use of data is governed by their own privacy and cookies policies. We do not sell your personal information collected via cookies to third parties for their marketing purposes.

We may update this Cookies Policy from time to time to reflect changes in our practices or in law. We will post the updated policy on this page and indicate the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

For questions about our use of cookies:

Clear Rock Trust Bank
Bank of America Plaza, 901 Main Street, Dallas, TX 75202
Email: support@clearrocktrust.com
Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (Central Time)