Privacy Policy

Clear Rock Trust Bank ("we", "our", or "the Bank") is committed to protecting your privacy and the security of your personal and financial information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our banking services, website, mobile applications, and other channels. We comply with applicable federal and state privacy laws, including the Gramm-Leach-Bliley Act (GLBA) and regulations issued by the Office of the Comptroller of the Currency (OCC).

We may collect the following categories of information:

• Identity and contact information: Name, date of birth, address, email, phone number, government-issued ID, Social Security Number or Tax Identification Number.
• Account and transaction information: Account numbers, balances, transaction history, payment details, and records of your interactions with us.
• Technical and usage information: IP address, device type, browser type, log data, and how you use our website and apps.
• Marketing and preferences: Communication preferences and feedback you provide to us.

We use your information to:

• Open and maintain your accounts and provide banking services
• Verify your identity and comply with anti-money laundering and know-your-customer requirements
• Process transactions and communicate with you about your accounts
• Detect and prevent fraud, money laundering, and other illegal activity
• Comply with legal, regulatory, and tax obligations
• Improve our services, security, and user experience
• Send you service-related and, where permitted, marketing communications

We do not sell your personal information. We may share your information with:

• Service providers who assist us in operating our business (e.g., technology, fraud prevention) under strict confidentiality
• Regulatory and law enforcement authorities when required by law or to protect our rights
• Credit bureaus and identity verification services as permitted by law
• Other parties with your consent or at your direction

We maintain physical, electronic, and procedural safeguards designed to protect your information, including encryption, access controls, and regular security assessments. No system is completely secure; you are responsible for safeguarding your login credentials and notifying us immediately of any suspected unauthorized access.

Depending on applicable law, you may have the right to access, correct, or delete certain personal information, or to opt out of certain uses (e.g., marketing). To exercise these rights or ask questions about our privacy practices, contact us at support@clearrocktrust.com.

We retain your information for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where required, by other means. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

For privacy-related questions or concerns:

Clear Rock Trust Bank
Bank of America Plaza, 901 Main Street, Dallas, TX 75202
Email: support@clearrocktrust.com
Business Hours: Monday – Friday, 8:00 AM – 6:00 PM (Central Time)